How To Clear Cache / Fix SSO Error

If you are getting SSO Errors from Portal Guard, or missing certain tiles. There are a couple of reasons why This might be happening. Use this procedure to clear your browser or phone cache to help display what you expect on the app, or webpage.

Open

From a Cell Phone: Sometimes the Insite App will time out after an hour or so, when using some functions.  We recommend that you sign out of the App and sign back in to reset the timeout.  Also, when signing into the app.  There is an option to select “remember me” on the login page.  When this is selected, you should be able to extend the intervals of how often you need to re-sign into the app.

If you are unable to see the tile please try the following. 

From a Laptop or Desktop: Try to open an “incognito window” (for chrome) or “private window” (in firefox) Then try logging into m.4cd.edu.  This will open up a new browser session without using any of your cached files on your computer.

Or you can clear the cache on the web browser that you are using.  Here are some instructions on how to browser cache.

In Chrome

1. On your computer, open Chrome.

2. At the top right, click More…

3. Click More tools…   Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6. Click Clear data.

 In Firefox

1. Click the Library button

2. Click History and then click Clear Recent History….

3. Select how much history you want to clear:

4. Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (the last hour, the last two hours, the last four hours, the current day or everything).

5. Use the check boxes to select what information you want to clear from your history. Your choices are described in the What things are included in my history?

6. Click the Clear Now button. The window will close and the items you've selected will be cleared from your history.

 Please try these procedures and let me know if that corrects the issue.

 Thank you