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Background:
For the past three years, we had 4CD has contracted with a 3rd third party vendor to add the additional capacity what capacity to our Wi-Fi network. What we did not realize is that these the new Wi-Fi access points were not tuned properly (; neither the radio channels, nor the power settings of the antennas among other settings) and it were configured properly for our needs. This was partly because the additions were done during COVID times when the campuses were practically empty. Fine tuning Wi-Fi is an art that requires knowledge of radio frequencies, building layouts, Wi-Fi usage, etc., and just as importantly, it is time consuming since it has to be done one access point at a time. At this time, there are over 900 access points across the District.
We have engaged the highest level of support from our vendor in troubleshooting the issues as well reviewing the logs and following up with staff and students. Concurrently with the troubleshooting we are also moving ahead with finding a 3rd party vendor to continually assess and maintain our Wireless infrastructure.
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